4 Comments
Oct 6, 2023Liked by Karina Nguyen

Super to hear you bring up writing within the context of user experience. I'm a giant fan of language as core to the interface. In product development, visuals (not words) seem to capture an inordinate amount of attention.

On a slightly different note, I propose the concept of comfort (rather than delight) as a better measure of how effective/ineffective the UX is. Putting people at ease reduces cognitive load...frees people up to focus on their goal vs. the process of reaching it.

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Indeed, writing forces clear thinking. Interestingly, the most prominent example of Amazon was left out. I touched on it in my related piece on clear augmented writing communication: https://scalingknowledge.substack.com/p/communication-augmentation

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> At Anthropic writing promotes discipline of thought. The work of translating nebulous ideas into concrete words forces intellectual discipline and rigor, especially in research context.

100%. Writing our thoughts down forces them into a coherent, logical narrative. Condensing our writing gives us a deeper understanding. This process improves our thinking.

Great links, excited to read the Stripe and Bill Gates articles. Thanks!

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Interesting, how do you think writing cultures will evolve over time? To what degree do you think LLMs will shape this?

I.e. I have a rough thought but may generate a 250-500 word essay to flesh it out more. Would it be less substance and more distilled? Or something else entirely?

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